What the customer really needed…

This comic is a real classic and I can remember that it even was on a slide at the university when we had customer relationship management. This clearly is exaggerated, but to catch the customer’s need is not as easy as many people think it is… but essential. (click to enlarge it)

analogy

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2 Responses to “What the customer really needed…”


  1. 2 customer realtionship management March 16, 2013 at 5:27 pm

    It’s nearly impossible to find well-informed people for this topic, but you seem like you know what you’re talking about!

    Thanks


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